Volunteer Terms and Conditions

  1. Event Manager: The Royal Children’s Hospital Good Friday Appeal Limited (ACN 164 460 619) is the Event Manager.
  2. Event: As outlined in the volunteer registration form.  The Event Manager reserves the right to cancel, postpone or change the Event.
  3. Volunteer agreement: By ticking the box, the volunteer agrees to volunteer for the Event Manager at the rostered Event, and to conduct the role as set out in the individual confirmation email prior to the Event on the terms set out in this document.
  4. Minimum age: Volunteers must be 16 years of age or older by the Event date to volunteer unless indicated otherwise in the role description and at the discretion of the Event Manager.
  5. Applications, acceptance and availability: The Event Manager has the sole discretion in accepting or rejecting applications for volunteers, and this discretion may be exercised on any basis, including where the required number of volunteers has been reached.  The decision of the Event Manager in accepting or rejecting an applicant is final and no correspondence will be entered into.  If unable to attend the Event, the volunteer must notify the Event Manager ASAP if they can’t attend.
  6. Statutory checks: The Good Friday Appeal (GFA hereon) requires that all volunteers adhere to national legislative standards of volunteering. Those working with or coming in contact with children will require a mandatory Working with Children Check (WWCC) and those handling or coming in contact with money will need to obtain a National Criminal Check (NCC) with zero disclosable court outcomes prior to their engagement. Those that hold a valid Victorian Institute of Teaching (VIT hereon) card are exempt from both checks and can provide us with a copy of their most recent VIT card. The NCC check specific to volunteering for the GFA can be conducted at a discounted rate. Prospective volunteers will be provided instructions on how to do so prior to their engagement.  Volunteers must provide the Event Manager with a copy of their WWCC or NCC via the MyGFA Portal prior to the Event.
  7. Required training: Volunteers in specialised areas will require training and will be contacted prior to the Event. All other volunteers will receive induction prior to their shift.
  8. Entry and access: Each volunteer that is given access must read, understand and comply with any conditions of entry to the Event and must comply with any directions from the Event Manager regarding access, registration and movement around the Event.
  9. Accreditation: A Government issued photo ID (e.g. Driver’s License, Passport, etc.) must be shown in order to check-in to volunteer at an Event. The name provided to the GFA must match the photo ID in order to begin a volunteer shift.
  10. Performing your role: Each volunteer must act in accordance with the role description assigned to them and in accordance with any directions given to them by the Event Manager and/or Team Leader. Each Volunteer agrees to keep confidential all GFA fundraising information disclosed to them, or otherwise obtained by them, when performing their role.
  11. Volunteer conduct: Each volunteer must act honestly, in good faith, to the best of their abilities, in the spirit of the Event and in a proper, appropriate and professional manner with all due skill, care and diligence.  This includes (without limitation) upholding the good reputation of the Event and the Event Manager, being appropriately attired, being unimpaired by alcohol or drugs and not acting offensively, aggressively or in breach of any laws or in a way that is otherwise inappropriate.  Volunteers must also follow all instructions from the Event Manager (or any supervisor or other person authorised by the Event Manager), any Event personnel (such as a representative of the Event venue) or any member of the Victoria Police, local law officer or Emergency Services representative.  If the Event Manager considers that a volunteer breaches these terms and conditions, they may direct the volunteer to cease all involvement with the Event immediately and the volunteer must comply.
  12. Volunteer online Portal conduct: By registering to volunteer via the My GFA Portal, users accept that the Event Manager reserves the right to modify, update or discontinue the portal without prior notice.  You agree that the Event Manager can suspend or terminate your access to the portal at any time for any reason without notice, obligation or liability. 
  13. Health and safety: Each volunteer must be safe and responsible at all times and must comply with all COVID Safe plans (venue and Good Friday Appeal), safety policies, procedures and directions notified by the Event Manager or Event personnel.  Each volunteer warrants that the medical information that they have included on the volunteer registration form is accurate. If a volunteer becomes aware of a medical condition or impairment that would adversely affect their health through their engagement at the Event, or are otherwise sick or injured prior to the Event, they must notify the Event Manager immediately.
  14. Emergency treatment: Each volunteer consents to receive medical treatment that may be deemed advisable in the event of injury, accident and/or illness during the Event.
  15. Volunteer risks: Each volunteer acknowledges that volunteering and activities related to the Event may involve risk of injury or accidents with other volunteers, participants, and spectators.
  16. Release and indemnity: Each volunteer acknowledges that (to the extent permitted by law) they volunteer in the Event at their own risk, and in consideration of and as a condition of acceptance of their application to be a volunteer in the Event the volunteer agrees:
    1. to release and forever discharge (to the extent permitted by law) the Event Manager, the Event venue and the Event sponsors and promoters and each of their agents, affiliates, employees, members and any other person or body directly or indirectly associated with the Event (“those indemnified”) from all and any claims, demands or proceedings arising out of or in connection with his or her performance of tasks (or failure to perform tasks or to perform tasks adequately) as a volunteer in the Event; and
    2. to indemnify those indemnified and to keep them indemnified against all liability for all injury, loss, cost, expense, liability or damage arising out of or in connection with his or her attendance at the Event and performance of tasks (or failure to perform tasks or to perform tasks adequately) as a volunteer in the Event, to the extent that:
      1. the volunteer acted other than in good faith;
      2. the volunteer was negligent;
      3. the volunteer knew, or ought reasonably to have known, that at the relevant time he or she was acting:
        1. outside the scope of the work organised by the Event Manager; or
        2. contrary to any instructions given by the Event Manager; or
      4. the volunteer’s ability to act in a proper manner was, at the relevant time, significantly impaired by alcohol or drugs.

This release and indemnity continues forever and binds each volunteer’s heirs, successors, executors, administrators, personal representatives and assigns.

  1. Images/content: Each volunteer must refrain from taking photos or other recordings while at the Event (including on a smartphone) and must not store, send, post on social media or otherwise use any such images or recordings, except with the Event Manager’s expressed consent. Each volunteer consents to the publication and/or use in any form of media whatsoever of their name, image or statements in any context pertaining to the Event or otherwise during or after the Event whether for advertising or promotions for no fee or remuneration. Images/content may be shared with Event partners in promotion of the Event during or after the Event.  Volunteers can seek access to personal images the Event Manager holds by contacting Images/content used in promotional material may be accessible from overseas locations.
  2. Information and privacy: The information provided by volunteers is being collected by the Event Manager and will be used for Event administration and volunteer coordination by the Event Manager in accordance with its Privacy Policy including for communicating with volunteers about the Event.  Each volunteer’s contact details will also be included in the Event volunteer database. Each volunteer can seek access to personal information the Event Manager holds about them or obtain a copy of its privacy policy by contacting Each volunteer can access and edit their personal information by signing in to their profile on the My GFA Portal. The Event Manager may transfer your personal information or make it accessible to persons outside of Australia in accordance with the APPs and our Privacy Policy.  The Event Manager’s privacy policy contains information regarding how you may access and correct the personal information that it holds about you, how you can complain about how it collects or uses that personal information and how it will deal with such a complaint.
  3. Insurance: Volunteers will be covered by the Event Volunteer Personal Accident Insurance policy.  The terms of this policy are available on request and each volunteer understands that their ability to make a claim under the policy is subject to their compliance with the terms of the policy.
  4. Variation: The Event Manager reserves the right to alter these terms and conditions up to the date of the Event.  Variations will be valid after posting the new terms to the portal and reasonable steps will be taken to notify the changes to the volunteers. 

Last updated: 22/08/2022

Our Newsletter

Everything Good Friday Appeal, straight to your inbox. Get more information about your impact and how to get involved.